Effective tenant communication is undoubtedly the cornerstone of owning successful rental properties in Rexburg. However, for most investors, effective communication is a skill that takes time and effort to develop. The good news is that you can learn this worthwhile skill and that many experts in the industry could provide you with guidance. Communicating with a tenant will be a unique challenge, hence it is important to understand the specific elements that can really help improve your process.
Communicating effectively with your tenants starts with the very first interaction – often a screening phone call. Anytime prospective tenants call about a property, it is necessary to describe your screening criteria in a clear but friendly way. This can be of use to you not only in getting a sense of who your potential tenant might be but likewise to start to establish expectations in terms of the landlord-tenant relationship.
If a tenant has satisfactorily gone through the screening process, another key aspect of effective communication is going over the lease documents. Your lease documents are more than just a legal contract. They should very explicitly outline the responsibilities for both you and your tenants, in particular things such as landscaping maintenance, parking, and pets, to disclose a few. Your lease should also detail how you will handle future communication. It’s definitely a brilliant plan to start early and encourage your tenant to communicate with you regularly. This is something that’s been made quite a lot easier with software, apps, and online tenant portals. Along with ensuring that your tenant clearly understands the lease documents and allowing them a chance to ask questions, you greatly encourage them to take their responsibilities a lot more seriously.
Effective tenant communication doesn’t end when your tenant moves in, however. To start and consistently keep the lines of communication open, you have got to establish a set of guidelines for how and when regular communication will take place. For illustration, your lease will have to share specific information as regards to how much notice you will provide tenants with before entering the property or performing routine maintenance. Normally, this timeframe is specified in state or local landlord laws, but as a matter of fact, you can also increase the timetable as a show of goodwill. Plenty of experts suggest providing one week’s advance notice before routine maintenance should be carried about and delivering that notice in more than one format (a phone call and an email, as an instance).
In the case of an emergency, effective communication takes on a new urgency. As a property owner, it is crucial to ensure that your tenants can contact you in the event of a serious problem with the property. It is indeed imperative that your response is both prompt and proactive. You must address emergency repair requests as soon as possible, but no later than a few hours right after the tenant contacts you. It is furthermore essential to communicate more often with a tenant in an emergency, sending updates of when and how repairs will be made and any actions the tenant should take. By retaining the lines of communication open, you can assist your tenants to trust you and share better information related to the condition of the property throughout their tenancy.
Finally, don’t forget to practice the golden rule in your transactions with your tenants. Treating them with the same respect and courtesy that you expect from others can go a long way toward building good tenant relations and cultivating a culture of effective communication. But definitely, hiring a trustworthy Rexburg property manager is also a great way to ensure clear and effective communication with all your tenants. Contact us online or at 208-522-2400 today to learn more.
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